Frequently asked questions (FAQ)
Why did you block my storage?
Please note that this can only happen to users who are not utilizing the Custom cloud storage or Self-hosted storage feature, as we do not monitor data traffic that does not occur within our data storage.
If your total data traffic for the previous month exceeds 50GB, which is available to all our users, we will send you a link for direct payment of the data traffic overage fee. The calculation of this fee is explained here. You always have approximately two weeks to make the payment, and you will be notified multiple times via email, as well as by a banner displayed in your Topol account. If you fail to make the payment within this timeframe, our system will temporarily lock your access to data storage until the fee is paid. Consequently, all images within your templates will not load. If this occurs, we encourage you to contact our support team, who will resolve this issue for you. Once the fee is paid, your storage will automatically become available. To monitor your monthly data usage, we recommend checking the statistics in your Topol account regularly.
Where is my data stored? Can I use my own storage?
We utilize Google Cloud Storage to host your data. However, you also have the option to host your data independently. Currently, we support Amazon AWS and Google Cloud Storage for custom storage, as well as fully self-hosted storage. Learn more about it here.
Do you store any of our data?
By default, Topol Plugin uses Google Cloud Storage for managing assets like images and files. However, if you want full data control, you can configure self-hosted storage, meaning all images and assets will be stored on your own infrastructure instead of Topol’s default cloud storage.
How do you count Plugin users?
Users are counted based on the number of unique userId values detected within a billing cycle. When multiple users share a single userId, they are counted as one. A single team member logging in multiple times throughout the month with the same userId is counted only once. In collaborative environments, each individual must have a distinct userId to be counted separately, as images and files used in the template are linked to the userId and will not be accessible to other users.
What are minimum dimensions Editor can run at?
Because the editor runs inside an iframe, you can embed it anywhere you like. It is optimized for a minimum width of 1050px and height of 850px. Additionally, you can take advantage of a full-screen button. This can help address some integration issues when the iframe is placed in smaller, narrower spaces.
Can I load premade Topol templates to my Plugin?
Yes, you can utilize our API calls to load our premade templates into your editor, where they can be further edited and used by your end-users. Please visit this page in our documentation to learn more.
Can you create a backup of my data in Topol storage?
Yes, upon request, we can download all your data stored in our storage and send it to you free of charge via standard file-sharing services.
Why is your platform URL suddenly invalid?
In this case, you most probably get an "ERR_SSL_PROTOCOL_ERROR" message. To fix this, we recommend clearing your browser cache and cookies. If you are using Chrome, go to Settings, then Privacy and Security > Clear Browsing Data. Select Cookies and Cache, and then click Clear Data. You might also try accessing our page using a different browser or in incognito mode. Additionally, consider disabling your VPN, proxy, or custom DNS settings, as well as your antivirus or firewall, since these features may also affect this issue.