AI Chat

This feature is available with the Plugin Expansion plan and higher.

If you're on the Plugin for Startup plan, consider upgrading to access this feature. For more details, visit our pricing page or contact support.

AI Chat integrates a conversational assistant directly into the email editor, powered by OpenAI. The template is sent along as context, so the assistant can answer questions about the email and suggest edits to it without anything being pasted into a separate tool.

AI Chat or AI Assistant?

AI Chat is conversational and works across the whole template. The AI Assistant rewrites one selected block at a time. The comparison below covers when each one fits.

To connect it with ChatGPT, which is essential for its functionality, you must first configure it. Instructions are available in this article.

How to Enable AI Chat

Add the following option to your TOPOL_OPTIONS configuration:

chatAI: true,

A new AI Chat button then appears in the top bar of the editor. Clicking it opens a sidebar for typing prompts and interacting with the assistant.

Chat on a Single Section

chatAIOnSegment adds a second entry point: an AI Chat icon on individual sections, which scopes the conversation to that section instead of the whole template.

chatAI: true,
chatAIOnSegment: true,

This option requires chatAI to be enabled as well, since it extends the same feature rather than replacing it.

What Users Can Do

The sidebar opens with a set of one-click actions, and free-form prompts work at any point:

Action	What it does
Improve text	Suggests stronger wording across the template
Proof-read	Reviews the copy as a whole
Check grammar	Reports spelling and grammar problems
Optimize text for conversion	Rewrites copy with a stronger call to action

Answers that contain edits come back as per-block suggestions, each showing the original text, the proposed replacement, and a short comment explaining the change. Suggestions are applied one at a time or all at once with Apply all.

Only text and button blocks can be modified this way. Images, dividers, and other block types are left untouched.

Choosing Between the Two

Both features call OpenAI, and the practical difference is what each one sees and what it changes:

• AI Chat receives the whole template as context and can return suggestions for several blocks at once. It also answers questions without changing anything, which the assistant cannot do.
• AI Assistant sends the text of one block and returns replacement text for that block.

Reviewing an entire email or asking a question about it is what AI Chat is for. A quick rewrite of a single paragraph is faster through the assistant.

Monitoring Usage

Total token consumption is available from the AI Assistant Logs, which covers both AI Chat and the AI Assistant.

For more comprehensive details about the AI Chat feature, visit this article.